See how much lifetime value each customer generates compared to what it costs to acquire them — instantly.
Figures are treated as your selected currency — amounts are not converted.
Your marketing costs should include everything you spend to acquire customers, such as ads, salaries, commissions, software, agencies, and freelancers. If you're handling marketing and sales yourself, ask yourself: how much would you realistically pay someone else to do your job? That amount should be included as an expense. Also remember to account for tools and software (e.g., Facebook Ads, Google Ads, CRM, email marketing tools). If your team works on multiple businesses, only include the portion of their salaries dedicated to this business.
If your business is less than a year old, adjust the timeframe to match how long you've been operating. For example, if your business has been running for 6 months, use your total expenses and revenue from the past 6 months instead of 12. This way, your CAC and LTV are based on a relevant timeframe. Similarly, if you want to calculate your ratio for a shorter period (e.g., the last 3 months), just make sure both CAC and LTV are based on the same time range.
If you're unsure about your numbers, start with estimates. For marketing costs, check your bank statements, invoices, or ad platform records (Facebook Ads, Google Ads, TikTok Ads, etc.). For customer data, look at your sales history or best estimate of how many people purchased in the past year. If you don't track cost of sales (COGS), think about how much it costs to fulfill each sale (product cost, delivery, payment processing fees) and use that estimate. It's better to start with a rough estimate than to leave it blank.
The higher the ratio, the better your marketing efficiency. Here's a general guideline:
Less than 1: You're losing money! You need to optimize to increase your revenue per customer.
Between 2 to 3: Almost there! You're already making money but still have room for improvement to maximize returns.
More than 3: Excellent! Profitability is healthy. Go and spend more in ads while optimizing to increase the ratio further.